Most people already know about the importance of trust. But what is trust exactly? Whilst there are numerous (and potentially complicated) answers to this question - we prefer a simpler definition....
'Trust is about the predictability of an outcome'.
As human beings, we are 'wired' to detect changes and threats in our environment at an unconscious level. Have you ever noticed that you sometimes get 'a feeling' that someone isn't telling the truth, or that something isn't as it seems? Whilst there are possibly many reasons, one of them is that you are not sure about an outcome, and so don't 'trust' it.
In the workplace, trust is critical. Therefore, anything that can help to improve the predictability of an outcome helps to build trust. By raising the level of transparency and visibility across an organisation, trust improves. The workplace of the future will move more towards transparency and accountability, and we think that is a good thing.